Privacy Policy & Terms

The personal data we collect from you may include:

• Name

• Email address

• Phone number

• Billing and payment details processed through secure third party providers

• Information provided when contacting our team

• Information you provide when signing up for marketing or competitions

• Social media engagement, such as tagging Magnetic Live or messaging our accounts

When you browse our website, purchase tickets or interact with our online platforms, we may also collect technical information including:

• IP address

• Device identifier

• Browser type

• Time zone setting

• Operating system

• Usage data such as pages viewed and interactions with our site

We use this information on an anonymous basis for analysis and service improvement and do not use it to identify individual users.

We collect data when:

• You purchase tickets through our website or ticketing partners

• You sign up for our mailing list or marketing communications

• You visit our website or view our content

• You enter competitions, surveys or promotions

• You interact with us on social media

• You contact our customer support team

• You attend one of our events and share details through ticketing or access systems

Our website uses cookies. You can manage cookies through your browser settings.

We use your personal data for the following purposes:

To run our events

We use your details to manage ticket purchases, verify entry, provide customer support and deliver the services you have requested.

To communicate with you

We may contact you about your booking, event information, changes to schedules, safety announcements or customer enquiries.

For marketing

If you have given your consent, we may send you news, updates, offers and future event information from Magnetic Live.

To improve our operations

We analyse anonymised technical data to understand website performance, user behaviour and to improve customer experience.

4. Who do we share your personal data with?

We never sell your personal data to third parties

Ticketing and event partners

We may share information with our ticketing providers and event operations teams to ensure our events run safely and efficiently

Legal or regulatory authorities

We may share data if required by law, for fraud prevention or to protect the safety of attendees.

All data sharing is carried out under proper data sharing agreements and only for the purposes outlined in this policy.

We never sell your personal data to third parties.

5. Your rights

You have several rights relating to your personal data. You are entitled to:

• Have your data processed lawfully, fairly and transparently

• Be informed about how your data is used

• Request access to the personal data we hold about you

• Request correction of inaccurate or outdated details

• Request deletion of your data in certain circumstances

• Request transfer of your data to another service provider

• Object to processing for direct marketing

• Object to automated decision making

• Request restriction of processing in specific situations

For more information, please refer to the UK Information Commissioner’s Office guidance: https://ico.org.uk/for-the-public

If you no longer wish to receive marketing messages from Magnetic Live, you can unsubscribe at any time by using the link at the bottom of our emails or by contacting us directly.

To update or correct any personal data we hold about you, please contact us and we will make the necessary changes.

We take the security of your information seriously. Personal data is stored on secure systems and handled only by authorised personnel or trusted third party providers.

We retain personal data only for as long as needed for the purposes outlined in this Privacy Policy. Retention periods vary depending on the type of data and the reason we hold it. We regularly review our retention policies to ensure compliance with legal obligations and best practice.

We may update this Privacy Policy occasionally. If significant changes are made, we will notify you. Please review this page periodically to stay informed of the most recent version.