Privacy Policy & Terms

Magnetic Live

This Privacy Policy explains how Magnetic Live collects, uses and protects your personal data when you interact with us online, attend our events or engage with our content. We are committed to safeguarding your privacy and ensuring that your information is handled in a lawful, fair and transparent way.

This Privacy Policy was last updated on 26 November 2025.

1. What personal data do we collect?

The personal data we collect from you may include:

• Name

• Email address

• Phone number

• Billing and payment details processed through secure third party providers

• Information provided when contacting our team

• Information you provide when signing up for marketing or competitions

• Social media engagement, such as tagging Magnetic Live or messaging our accounts

When you browse our website, purchase tickets or interact with our online platforms, we may also collect technical information including:

• IP address

• Device identifier

• Browser type

• Time zone setting

• Operating system

• Usage data such as pages viewed and interactions with our site

We use this information on an anonymous basis for analysis and service improvement and do not use it to identify individual users.

2. When do we collect your personal data?

We collect data when:

• You purchase tickets through our website or ticketing partners

• You sign up for our mailing list or marketing communications

• You visit our website or view our content

• You enter competitions, surveys or promotions

• You interact with us on social media

• You contact our customer support team

• You attend one of our events and share details through ticketing or access systems

Our website uses cookies. You can manage cookies through your browser settings.

3. How do we use your personal data and on what legal basis?

We use your personal data for the following purposes:

To run our events

We use your details to manage ticket purchases, verify entry, provide customer support and deliver the services you have requested.

To communicate with you

We may contact you about your booking, event information, changes to schedules, safety announcements or customer enquiries.

For marketing

If you have given your consent, we may send you news, updates, offers and future event information from Magnetic Live.

To improve our operations

We analyse anonymised technical data to understand website performance, user behaviour and to improve customer experience.

4. Who do we share your personal data with?

We never sell your personal data to third parties.

We may share necessary information with:

Technology and communications partners

We will share your data with Superstruct Digital Services B.V., an entity within our group, and with third party technology providers including Braze and Looker. They provide services to us in connection with storing your data and managing communications related to your booking, membership or event attendance. This sharing takes place in accordance with strict data sharing agreements.

Ticketing and event partners

We may share information with our ticketing providers and event operations teams to ensure our events run safely and efficiently

Legal or regulatory authorities

We may share data if required by law, for fraud prevention or to protect the safety of attendees.

All data sharing is carried out under proper data sharing agreements and only for the purposes outlined in this policy.

5. Your rights

You have several rights relating to your personal data. You are entitled to:

• Have your data processed lawfully, fairly and transparently

• Be informed about how your data is used

• Request access to the personal data we hold about you

• Request correction of inaccurate or outdated details

• Request deletion of your data in certain circumstances

• Request transfer of your data to another service provider

• Object to processing for direct marketing

• Object to automated decision making

• Request restriction of processing in specific situations

For more information, please refer to the UK Information Commissioner’s Office guidance: https://ico.org.uk/for-the-public

6. Changing your preferences

If you no longer wish to receive marketing messages from Magnetic Live, you can unsubscribe at any time by using the link at the bottom of our emails or by contacting us directly.

To update or correct any personal data we hold about you, please contact us and we will make the necessary changes.

7. Security and retention of your personal dat

We take the security of your information seriously. Personal data is stored on secure systems and handled only by authorised personnel or trusted third party providers.

We retain personal data only for as long as needed for the purposes outlined in this Privacy Policy. Retention periods vary depending on the type of data and the reason we hold it. We regularly review our retention policies to ensure compliance with legal obligations and best practice.

8. Changes to this Privacy Policy

We may update this Privacy Policy occasionally. If significant changes are made, we will notify you. Please review this page periodically to stay informed of the most recent version.